Program Objective: With more than 47  million people living in the United States who speak a primary language other than English, FCN recognizes the need to communicate effectively. Our objective is to maximize recoveries for the account segment whose native language is not English by isolating those accounts and applying communication expertise, technology and expertly trained personnel. The success of our program revolves around our ability to effectively communicate with other population segments. Studies have found that those consumers who are bi-lingual are more comfortable using their language of origin when discussing sensitive matters. HISPANIC COMMUNITY FCN's primary focus has been on the Hispanic community. As outlined below, we have developed an extensive program to meet the needs of this growing population. Communication FCN has taken the steps necessary to insure every point of contact with the consumer be in Spanish. l Correspondence l Ongoing Beginning and Advanced Language Training l Dedicated Telephone Lines l Utilization of Western Union Bi-Lingual Offices Expert Staff l Spanish Speaking Staff l Latin Cultural Training Technology l Migrant Worker Skip Tracing l Customized Seasonal Payment Plans l Spanish Speaking Voice Mail l Language Line Service (formerly known as AT&T      Language Line).  This service provides translation      service in 140 different languages, 7 days a week, 24      hours a day ASIAN COMMUNITY Our next target area is the growing Asian population segment. We presently employ Hmong speaking individuals and have account representative positions open for candidates fluent in Vietnamese and Cantonese. home | enhanced collection features | FCN news references | contact information